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We are committed to providing our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers while working on your feedback and we are always ready to go above and beyond for our customers.

How to Initiate A Refund?

In case you are unsatisfied with the received purchase, we request you to reach us at contact@guncab.com or  +1 201-409-3746 with your order details, and we shall revert back to you at the earliest with the details of the return shipping process.

Returns

We are happy to assist you with returns subject to the following criteria:

Return request should be raised within 30 business days from the date of delivery. We will not be able to offer a refund or exchange for any orders that exceed the 30 business day refund period. 

Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.

Products should reach us in sellable condition.

If you would like a refund or exchange, you will be responsible for all shipping costs: Shipping costs are non-refundable. If you receive a refund for a return, the cost of shipping to and from our warehouse will not be included in your refund. Please consider using a trackable shipping service: we cannot guarantee that we will receive your returned item.

Delay in receiving the order

If you don't receive your products and you can't track them, we recommend reaching us by mail so that we can assist you with the right details. We shall handle such issues strictly and take the necessary steps to resolve them at the earliest.

In such an event, we can cancel your order and process your refunds of the money in your banking account or track your order and expedite the shipment.

you will not be entitled to any cash refunds as per our policy.

Return will only be made in the form of a credit to your Bank account.

Damaged, Wrong product, Exchanges

Post receipt of the returned Products, our team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction and in case of an exchange, we will update your details and ship you the right products. In either scenario, your return or exchange issue will be closed within 1-2 weeks of our receiving the return package from you. You will be responsible for paying for your own shipping costs for returning your item.

Refunds:

We may provide Refunds in the event of:

1). Cancellation by Customer on guncab.com

2). In certain situations, partial refunds might be granted if applicable (items not in original condition, damaged or missing part, items returned more than 30 days after delivery

3). Return of products purchased by the Customer, subject to eligibility for return.

4). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Refunds Policy

If you have paid using a credit card, a refund will be credited to your credit card account, within 5 to 7 business

If you have paid using a debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days.

However, the actual credit to your account will depend on your bank's processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

Except for the events as explicitly stated in this Policy, you will not be entitled to any refund.

Refund Timelines

We usually initiate eligible refunds within 7 working days from receipt of products at our warehouse. You will also be informed via email of the refund status.

Kindly note that a refund to the customer’s bank or credit card account is subject to estimated processing timelines provided by the banks.

Guncab

Email: contact@guncab.com

Phone:+1 201-409-3746

Our Business Address:

914 N Olive St, Anaheim, CA 92805